Valley Bank’s Commitment to your Security

Consumers are more concerned than ever about the security of their online accounts.  Safety and security of this bank and its customers is our undisputed number one priority and has been twice recognized by Money Magazine for being in the top 100 Safest banks in America.  Valley Bank guarantees your security and privacy.  We also guarantee that we will handle your transactions correctly whether it is done inside the bank, over the telephone, or on the Internet. 

When designing this web page, the directors at Valley Bank made it a priority to base each and every design decision on which option was the safest.  When using Ebank and Bill Pay, you will be prompted to enter your username and password.  If you log in correctly, you will immediately enter into a secure SSL, 128-bit connection that protects your information from being viewed by anybody but the server you are interacting with.     

To ensure the safety and soundness of your transactions, there are several responsibilities that we expect from our customers.  Client error and/or negligence are out of our control so please adhere to the following.

Protect your information!

·           Create a password that is unique.  Avoid using things that include associations of your information, i.e. birthday, address, social security number.

·           Never give your password to anyone else, but if you do, change it often. 

·           Try to remember your username and password instead of writing them down. 

·           “Phishing” is when fraudsters create emails that appear to be from your bank and request your information for bank purposes.  Valley Bank will never ask you to provide information through email. Email is never secure!

·           If you notice an error or any suspicious activity with your accounts, you must report it as soon as possible.  For your security our paper records are periodically destroyed and therefore, older records are more difficult to trace.

·           Always make sure you logout or close your session after using Internet banking and Bill Pay.  Never leave your session unattended, especially on a public network. 

There is an abundance of information on the web that can teach you how to protect yourself from identity theft or account hijacking.  The FDIC has created a presentation that may help.  Click the link below to view it.

Don’t be an On-line Victim: How to guard Against Internet Thieves and Electronic Scams

Adobe Flash Player is required to view this presentation. The latest version of Adobe Flash Player can be downloaded at www.adobe.com. Installation questions or troubleshooting help can be found at http://www.adobe.com/support/flashplayer/.

If you have any questions, one of our representatives would be happy to help you better understand how we keep your information safe and how you the consumer can help yourself keep your information safe.  Please come see us or give us a call.  Thank you for banking with Valley Bank, we promise you are safe with us.